Vetrazzo, LLC’s Residential 10-Year Limited Warranty
Vetrazzo, LLC, manufacturer of Vetrazzo surface products, will warrant to the original purchaser of
installed Vetrazzo surface products for a period of ten (10) years from the original date of installation
that the surface products will be free from manufacturing defects, provided the surface products are
fabricated and installed by a Vetrazzo Authorized Fabricator. A list of Vetrazzo Authorized Fabricators
can be obtained by calling Vetrazzo, LLC at 510 234 5550 and is also available on the www.vetrazzo.com
website. This warranty covers the repair or replacement of the failed surface product that has been
permanently installed in a single family residence. This warranty includes direct labor charges necessary
to repair or replace the product covered by this warranty.
The Residential Limited 10-year warranty is available only to the owner of a single-family residence in
which the surface product is originally installed or, in the case of a newly constructed single family
residence, to the first owner acquiring the residence from the builder thereof with the surface product
already permanently installed.
Terms and Conditions
A. This warranty applies only to Vetrazzo surface products.
B. This warranty applies only to installations that are permanently installed in residences and that have
not been moved from original installations.
C. This warranty does not cover surface products that have not been paid for in full.
D. This warranty only applies to surface products that have been maintained according to the Vetrazzo
Use & Care Guide provided at the time of installation or available on the www.vetrazzo.com website.
E. To request service under this warranty you must contact the entity from which you purchased
Vetrazzo or contact the Warranty Administrator at Vetrazzo, LLC directly at 510-234-5550.
F. You must register your installation either by filling out the warranty registration card provided at
the time of installation or by registering the warranty online at www.vetrazzo.com. In the event that
no record of your warranty is on file you must provide proof of purchase in the form of a copy of
your original receipt or invoice showing the name of the Authorized Dealer and Vetrazzo Authorized
Fabricator. You must agree to cooperate with Vetrazzo, LLC or its authorized agents in the
inspection of the product and will assist us in efforts to perform our obligations under this warranty.
G. This warranty is transferable during the warranty period to any subsequent owner of the residence
in which the surface product was originally installed, provided the original purchaser provides in
writing to Vetrazzo, LLC the name of the new owner and contact information. Under no
circumstances will this warranty exceed ten (10) years from the original date of installation.
H. All decisions regarding this warranty are at the sole discretion of Vetrazzo, LLC and will be
communicated to the end user promptly.
Exclusions
1. This warranty does not cover use for commercial purposes.
2. Routine maintenance and minor conditions such as stains, acid etching and water spots that are a
function of proper care and maintenance and which may be corrected by following the techniques
specified in the Use and Care Guide are not covered.
3. Aesthetic variations in color, glass aggregate particle size and distribution are expected with the use
of recycled materials and are not considered a product defect.
4. This warranty does not cover products installed in outdoor applications. Vetrazzo, LLC
Ford Point, Suite 1400 1414 Harbour Way South Richmond, CA 94804
510-234-5550
www.vetrazzo.com
5. This warranty does not cover improper use or abuse. “Improper use or abuse” includes, but is not
limited to, damage from mishandling or misuse, damage from excessive heat or uneven exposure to
weather conditions, physical or chemical abuse, and damage from improper care and maintenance.
Please note that abusive treatment to product edging may result in chipping and loss of glass
aggregate. This is not considered a product defect and can often be repaired by an Authorized
Vetrazzo Fabricator at the customer’s cost.
6. This warranty is only valid if the surface product was purchased from an Authorized Vetrazzo
Reseller and installed by an Authorized Vetrazzo Fabricator.
7. This warranty does not cover failures due to fabricators not following the prescribed fabrication and
installation procedures as outlined by Vetrazzo, LLC. Improper fabrication or installation is the
responsibility of the fabricator/installer.
8. This warranty does not cover seam appearance or seam performance.
9. This warranty does not cover additional modifications such as plumbing, electrical, tile, cabinets, etc.
that may be necessary to repair or replace the Vetrazzo product covered by this limited warranty.
10. Vetrazzo, LLC is not responsible for damage or injury caused in whole or part by acts of God, job site
conditions, architectural or engineering design, structural movement, acts of vandalism or
accidents.
11. This warranty does not cover products installed with known or visible manufacturing defects at time
of installation, including but not limited to color variance or flatness deviation beyond defined
tolerances.
General Limitations
Vetrazzo, LLC’s obligation under the Residential Limited 10-Year Warranty is limited solely to the repair
or replacement of the failed surface product. Such repair or replacement, however, shall not include the
performance of any other repairs or modifications that may be necessary to achieve the actual repair or
replacement of the failed surface product (such as, for example, any plumbing, electrical, tile or wall
surfacing repairs or modifications). Such other repairs and modifications shall be the responsibility of the
customer. If Vetrazzo, LLC determines the likelihood of failure reoccurrence to be high, Vetrazzo, LLC
retains the option to refund the original purchase price or to offer a buy-out financial settlement for the
fabricated surface product and/or installation thereof paid by the customer in full and final satisfaction
of its warranty obligation hereunder.
In order to obtain service under this limited warranty, you must permit your Authorized Vetrazzo
Fabricator or Vetrazzo, LLC’s authorized agents to inspect your Vetrazzo surface product at your
residence. Also, you must reasonably cooperate with your fabricator and Vetrazzo, LLC’s agents in the
efforts to service this limited warranty.
Except to the extent expressly stated herein or otherwise required by applicable law, Vetrazzo, LLC
disclaims all warranties and representations, expressed or implied, statutory or otherwise, including
without limitation, any implied or expressed warranties of noninfringement of third party rights,
satisfactory quality, merchantability or fitness for a particular purpose, and Vetrazzo, LLC shall not be
responsible or liable, in either contract or tort, and whether or not Vetrazzo, LLC has been advised of the
possibility of such loss or damage, for any loss or damage, including, without limitation, direct, indirect,
special, consequential or incidental damages, arising out of the inability to use or delays in installation
of, or repairs to the surface products manufactured by Vetrazzo, LLC.
This is the only warranty offered by Vetrazzo, LLC for its surface products. No one other than Vetrazzo,
LLC is authorized to make any warranty promise with respect to Vetrazzo surface products.
